Terms of service
Terms & Conditions
Last Updated: [07/12/26]
Welcome to Profile Unknown. By accessing our website or purchasing any product, you agree to comply with these Terms & Conditions. Please read them carefully before using our website.
1. Acceptance of Terms
By accessing our website, creating an account, placing an order, or participating in any Profile Unknown investigation, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website or services.
2. About Profile Unknown
Profile Unknown creates original like detective investigations designed for entertainment purposes.
All investigations, stories, characters, documents, evidence, artwork, graphics, puzzles, and supporting materials are fictional unless clearly stated otherwise.
Any resemblance to real people, organizations, or events is purely coincidental.
3. Eligibility
By placing an order, you confirm that:
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You are legally able to enter into a purchase agreement in your country.
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The information you provide is accurate and complete.
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You will use our products only for lawful purposes.
4. Orders
All orders are subject to availability and confirmation.
We reserve the right to refuse, cancel, or limit any order if fraudulent activity, pricing errors, or technical issues are suspected.
5. Pricing
All prices displayed on our website are subject to change without prior notice.
Taxes, shipping charges, and applicable fees (where relevant) will be displayed during checkout.
6. Digital Products
Digital investigations are licensed for personal use only.
After purchase, customers receive permission to use the investigation for their own entertainment.
Ownership of the investigation and all related intellectual property remains with Profile Unknown.
Digital purchases are generally non-refundable unless required by applicable law or where a technical issue prevents delivery.
7. Physical Products
Our physical investigation files are carefully prepared before shipping.
Minor variations in printing, packaging, or materials may occur and do not affect the investigation experience.
Please refer to our Shipping Policy and Return & Refund Policy for more information.
8. Intellectual Property
All content published by Profile Unknown is protected by copyright and other intellectual property laws.
This includes, but is not limited to:
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Investigation stories
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Characters
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Case files
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Evidence documents
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Artwork
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Product photography
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Logos
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Branding
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Website content
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Graphics
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Videos
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Puzzles
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PDFs
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Downloadable materials
Without our prior written permission, you may not:
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Copy or reproduce investigations.
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Scan or digitize physical investigation files.
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Upload investigations to websites or file-sharing platforms.
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Resell, redistribute, or commercially exploit our products.
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Remove copyright notices or branding.
Violation of these terms may result in legal action where applicable.
9. Detective Competitions
Certain investigations may include competitions or detective challenges.
Participation is subject to any additional rules published for that specific investigation.
Profile Unknown reserves the right to verify submissions before announcing winners.
Our decision regarding competition results is final.
10. User Conduct
You agree not to:
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Attempt to disrupt our website.
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Use automated tools to access restricted content.
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Engage in fraudulent purchases.
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Misrepresent your identity.
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Violate any applicable laws while using our services.
11. Limitation of Liability
Profile Unknown strives to provide a high-quality experience.
However, we are not responsible for:
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Courier delays.
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Technical interruptions beyond our control.
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Customer misuse of our products.
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Indirect or consequential damages resulting from use of our website or investigations.
Our maximum liability shall not exceed the amount paid for the affected order.
12. Privacy
Your personal information is handled according to our Privacy Policy.
By using our website, you also agree to our Privacy Policy.
13. Changes to These Terms
We may update these Terms & Conditions at any time.
Changes become effective immediately upon publication on this website.
Customers are encouraged to review this page periodically.
14. Governing Law
These Terms & Conditions shall be governed by the applicable laws of the country or jurisdiction in which Profile Unknown operates, unless otherwise required by mandatory consumer protection laws.
15. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on our Contact page.
We aim to respond to all enquiries as promptly as possible.
Thank you for choosing Profile Unknown.
Every investigation begins with curiosity.
Every detective deserves a fair and secure experience.