Digital Delivery Policy
Once your payment has been successfully processed, your purchased investigation will be made available digitally. Depending on the product, access may be provided through a download link, an account page, email, or another delivery method specified at the time of purchase.
Delivery Time
In most cases, digital products are delivered immediately after successful payment. If there is an unexpected delay due to technical issues or payment verification, delivery may take up to 24 hours.
If you have not received your purchase within this timeframe, please contact us at profileunknownsupport@gmail.com.
Product Format
Your purchase may include one or more of the following digital items:
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Investigation Files (PDF)
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Evidence Packs
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Suspect Profiles
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Investigation Materials
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Submission Instructions
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Additional digital content included with your purchase
Access Requirements
Customers are responsible for ensuring they have:
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A stable internet connection.
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A compatible device capable of opening PDF files and other supported digital formats.
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The correct email address entered during checkout.
Download Responsibility
Customers are encouraged to download and securely store their purchased files after delivery.
Profile Unknown is not responsible for issues caused by incorrect email addresses provided during checkout or by loss of downloaded files due to customer device issues.
Investigation Submission
If your purchase includes participation in a detective investigation:
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Each eligible purchase allows one official investigation submission unless otherwise stated.
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Investigation submissions must be completed before the published submission deadline.
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Late submissions may not be eligible for leaderboard placement, recognition, or rewards.
Technical Issues
If you experience any technical problems accessing your purchase, please contact our support team with your order number and purchase email.
We will make reasonable efforts to resolve legitimate delivery issues as quickly as possible.
Contact
For delivery-related questions or technical assistance, please contact: