Return and Refund Policy

Return & Refund Policy
At Profile Unknown, we provide high-quality digital interactive fiction and puzzle media designed to deliver an immersive entertainment experience. Because our products are digital assets delivered instantly to your web browser dashboard, our refund framework differs strictly from that of physical merchandise.
1. Digital Product Finality
Profile Unknown exclusively sells digital interactive story files and downloadable documentation backups. No physical items will be shipped. Once digital access to a purchased narrative workspace has been generated, or the backup text file has been downloaded, the product is legally considered consumed and cannot be returned, exchanged, or refunded.
2. Order Cancellations
Because order fulfillment is automated and digital delivery occurs immediately upon a successful credit card transaction, purchases cannot be canceled once the workspace profile has been created or the text download link has been accessed. If you believe an order was placed in error due to a system lag, please contact our support desk immediately before accessing your secure workspace.
3. Approved Refund Exceptions
A refund request will only be reviewed and evaluated under the following highly specific conditions:
  • Duplicate Purchases: If you accidentally purchased the exact same digital file title multiple times within a single transaction, please contact us within 24 hours without logging into the duplicate profile, and we will refund the duplicate charge.
  • Unresolvable Technical Faults: If a verified system error on our platform completely prevents you from accessing your digital workspace text files, and our technical support team cannot restore access within 48 business hours, a full refund will be processed.
4. Strictly Non-Refundable Situations
Refunds will not be issued under any circumstances for the following reasons:
  • You changed your mind after completing the transaction.
  • You no longer wish to read or interact with the purchased fiction file.
  • The puzzles or narrative elements did not match your personal preferences or subjective entertainment expectations.
  • You did not read the explicit online product description before buying.
  • Your specific mobile device or desktop browser does not meet the standard internet requirements to load the digital media dashboard.
5. Technical Support Protocol
If you encounter a digital load error, please contact our support desk at info@profileunknown.com before attempting to contact your bank. We will make every effort to restore your workspace dashboard availability, issue a fresh access link, or resolve hosting bugs within 24 to 48 business hours.
6. Resolution Requests
To formally file a duplicate transaction claim or report an unresolvable technical fault, please supply your order confirmation number, your checkout email address, and an explicit description of the system error. If approved, the credit will be issued directly back to your original payment card via our secure processing gateway.
7. Corporate Contact Information
  • Brand Name: Profile Unknown
  • Support Email: info@profileunknown.com
  • Operations Base: House No. 88, Street No. 2, Allied City, Samundari Road, Faisalabad, Punjab, Pakistan
  • Expected Response Window: 1–2 Business Days