Shipping policy

Shipping Policy

Thank you for choosing Profile Unknown.

Every investigation is carefully prepared before it begins its journey to you.

Orders are usually processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may require additional processing time.

Delivery times vary depending on your location.

Estimated delivery:

Please note that delivery times are estimates and may occasionally be affected by weather, holidays, or courier delays.

Shipping charges are displayed during checkout before your order is confirmed.

We currently offer Cash on Delivery (COD) for eligible locations.

Please ensure someone is available to receive the package.

Repeated refusal of confirmed COD orders may result in future COD restrictions.

Once your order has been dispatched, you'll receive tracking information (where available) so you can monitor your investigation's journey.

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, additional shipping charges may apply if the package needs to be re-shipped.

If your order is significantly delayed or appears lost, please contact us.

We'll work with our shipping partners to resolve the issue as quickly as possible.

Thank you for your patience and support.

Every investigation deserves to arrive safely.