FAQ
GENERAL
What is Profile Unknown?
Profile Unknown is a premium digital detective investigation platform. You're given a fictional criminal case — real-feeling evidence, witness statements, documents, and clues — and it's your job to investigate it and reach your own conclusion.
Profile Unknown is a premium digital detective investigation platform. You're given a fictional criminal case — real-feeling evidence, witness statements, documents, and clues — and it's your job to investigate it and reach your own conclusion.
Is this a real crime, or fiction?
Completely fiction. Every case, character, and piece of evidence on Profile Unknown is entirely fictional, created purely for entertainment.
Completely fiction. Every case, character, and piece of evidence on Profile Unknown is entirely fictional, created purely for entertainment.
Do I need any special skills or experience to play?
Not at all. Cases are designed to be solvable through careful observation and logical thinking — no prior detective experience needed.
Not at all. Cases are designed to be solvable through careful observation and logical thinking — no prior detective experience needed.
HOW IT WORKS
How do I start an investigation?
Once you purchase a case, you'll create a detective account tied to your email. From there, your case unlocks and you can begin examining evidence immediately, at your own pace.
Once you purchase a case, you'll create a detective account tied to your email. From there, your case unlocks and you can begin examining evidence immediately, at your own pace.
How long does a case take to solve?
This varies by person — some detectives move quickly, others prefer to take their time examining every detail. There's no fixed time limit to complete your investigation.
This varies by person — some detectives move quickly, others prefer to take their time examining every detail. There's no fixed time limit to complete your investigation.
What happens after I submit my answer?
Once you submit your final deductions, your investigation is complete. On the case's designated Reveal Day, the full truth behind the case is unlocked for you — the real story, the real culprit, and how everything connects.
Once you submit your final deductions, your investigation is complete. On the case's designated Reveal Day, the full truth behind the case is unlocked for you — the real story, the real culprit, and how everything connects.
Is there any kind of scoring?
Yes. Behind the scenes, our system reviews the quality and accuracy of your deductions to give you a sense of how well you investigated the case. This is purely a personal performance reflection, designed to make solving the case feel meaningful — not something you compete to win, and there is no purchase or fee tied specifically to this feature.
Yes. Behind the scenes, our system reviews the quality and accuracy of your deductions to give you a sense of how well you investigated the case. This is purely a personal performance reflection, designed to make solving the case feel meaningful — not something you compete to win, and there is no purchase or fee tied specifically to this feature.
Can I use hints if I get stuck?
Yes, a limited number of hints are available within each case if you'd like a nudge in the right direction.
Yes, a limited number of hints are available within each case if you'd like a nudge in the right direction.
ACCOUNTS & ACCESS
Do I need to create an account?
Yes, a free detective account is required to access and track your case — this is created automatically as part of your purchase.
Yes, a free detective account is required to access and track your case — this is created automatically as part of your purchase.
Can I access my case on multiple devices?
Yes, simply log into your detective account from any device with a browser, and your progress will be there.
Yes, simply log into your detective account from any device with a browser, and your progress will be there.
I purchased but can't access my case — what do I do?
Reach out through Instant Help within the app, or email us at info@profileunknown.com, and our team will sort it out promptly. If you experience a transactional delay or did not receive a purchase receipt, you can also contact Xsolla Support directly for instant payment tracking.
Reach out through Instant Help within the app, or email us at info@profileunknown.com, and our team will sort it out promptly. If you experience a transactional delay or did not receive a purchase receipt, you can also contact Xsolla Support directly for instant payment tracking.
PAYMENT & PRICING
What payment methods are available?
All transactions are securely managed by our global checkout partner, Xsolla. Depending on your region, Xsolla offers hundreds of localized payment options, including mobile wallets and local bank transfers for customers in Pakistan, as well as international credit cards and PayPal for customers worldwide.
All transactions are securely managed by our global checkout partner, Xsolla. Depending on your region, Xsolla offers hundreds of localized payment options, including mobile wallets and local bank transfers for customers in Pakistan, as well as international credit cards and PayPal for customers worldwide.
Why is the price different depending on my country?
We price regionally so Profile Unknown stays accessible and fair regardless of where you're solving from — this is standard practice across many digital entertainment platforms and is dynamically computed during checkout by Xsolla.
We price regionally so Profile Unknown stays accessible and fair regardless of where you're solving from — this is standard practice across many digital entertainment platforms and is dynamically computed during checkout by Xsolla.
Is my payment information secure?
Yes, entirely. We do not collect or store full card numbers or sensitive billing details on our servers. All transactions are securely processed through Xsolla, which utilizes industry-standard, PCI-DSS compliant encryption protocols to safeguard your financial data.
Yes, entirely. We do not collect or store full card numbers or sensitive billing details on our servers. All transactions are securely processed through Xsolla, which utilizes industry-standard, PCI-DSS compliant encryption protocols to safeguard your financial data.
CONTENT & FUTURE CASES
How many cases are currently available?
We're currently in Season 1, with new cases releasing progressively. More seasons and cases are already in development.
We're currently in Season 1, with new cases releasing progressively. More seasons and cases are already in development.
Will there be more content in the future?
Yes — Profile Unknown is an ongoing series, with new cases and features planned well beyond what's currently available.
Yes — Profile Unknown is an ongoing series, with new cases and features planned well beyond what's currently available.
SUPPORT
How do I contact support?
You can reach us anytime through Instant Help inside the app, or by emailing info@profileunknown.com.
You can reach us anytime through Instant Help inside the app, or by emailing info@profileunknown.com.