Contact information

Customer Care & Support

At Profile Unknown, we are dedicated to providing a seamless interactive digital media experience. If you have an inquiry regarding a transaction, your workspace account access, or technical platform performance, our support desk is here to help.
Direct Contact Channels
  • Primary Support Email: info@profileunknown.com
  • Telephone Helpline: +92 332 7993222
  • Business Address: House No. 88, Street No. 2, Allied City, Samundari Road, Faisalabad, Punjab, Pakistan
  • Standard Operating Hours: Monday – Saturday | 10:00 AM – 7:00 PM (Pakistan Standard Time / PKT)
We aim to thoroughly review and respond to all customer care tickets within 24 to 48 business hours.
Self-Service Support Resources
To locate answers to common setup questions instantly without waiting for an email response, we strongly recommend checking our standardized instructional frameworks:
  • Frequently Asked Questions (FAQ)
  • Digital Delivery Policy
  • Return & Refund Policy
  • Privacy Policy
  • Terms of Service
Filing a Technical Issue Report


To enable our technical engineering desk to investigate and resolve your access or dashboard load issue efficiently, please include the following diagnostic information in your message:
  1. Your Official Purchase Order Number
  2. Registered Full Name & Checkout Email Address
  3. An Explicit Description of the System Behavior
  4. Visual Screenshots or Screen Logs (if applicable)