Privacy Policy
Quick Summary
We collect your name, contact details, transaction records, and case
progress to securely deliver your investigation experience, manage
your customer account, and maintain platform security. We share
data strictly with our payment processing partners, Supabase (secure
database storage), and review collection tools to operate our
digital fulfillment systems. You can request access to, correction
of, or permanent deletion of your personal data at any time by
emailing info@profileunknown.com.
1. Overview of Services
Profile Unknown operates this digital storefront, website, and our
custom-built investigation platform, including all related features,
analytical tools, products, and services designed to provide users
with an immersive detective investigation experience (the
"Services").
Profile Unknown uses our specialized web platform (hosted securely
via Vercel, with account database parameters managed through
Supabase) to deliver the interactive investigation experience, and
processes payments through our checkout partners for both local and
international customers. This Privacy Policy describes how we
collect, handle, use, and process your personal information when you
navigate our site, complete a digital transaction, create a secure
account profile, or correspond with our administration team.
2. Personal Information We Collect or Process
When we use the term "personal information," we refer to data that
directly identifies or can reasonably be linked to you. It does not
include completely anonymized or de-identified data. Depending on
how you interact with our platform, we collect:
Contact Details: Full name, regional country code, telephone number,
and transactional email address.
Financial Data: Forms of payment used, payment confirmation logs,
and transaction histories. Note: Profile Unknown does not store
complete credit card or debit card numbers, CVV codes, or other
sensitive card details on our local databases. Where applicable,
payment numbers are encrypted and processed directly by our secure
payment partner (Xsolla).
Account Credentials: Private user profile names, passwords, secure
account identifiers, preferences, and interface system settings.
Investigation Progress Data: Case progress, saved notes, evidence
board configurations, and interaction timestamps within your
account.
Customer Reviews & Feedback: Voluntary text feedback, ratings, and
commentary submitted to share your experience.
System Usage Information: IP addresses, localized network
parameters, browser categories, operating hardware profiles, and
automated cookie data.
3. Personal Information Sources
We gather your information through three primary avenues:
Direct Input: Provided directly by you when you establish a user
profile account, complete a purchase, input notes into the platform,
or file a support request.
Automated Logging: Gathered automatically through our site scripts,
including cookies and performance analysis tools to map device
compatibility.
Integrated Utilities: Retrieved from trusted service entities that
fulfill key digital elements on our behalf, including our payment
processing partners, Supabase (account database protection), and
review collection tools.
4. How We Use Your Personal Information
We apply personal data strictly toward specific, operational business
functions:
Fulfillment of Service Contracts: To process transactions, grant
secure account access, host your investigation dashboard, and track
your case progress so your account saves your notes in real-time.
Technical Security & System Fraud Prevention: To verify account
owners, validate payment authenticity, safeguard platform
infrastructure from malicious security attacks, and keep your
password tokens secure.
Operational Customer Support: To reply to system error reports,
troubleshoot access issues, and respond to inquiries sent to our
support team.
Legal Accountability: To verify compliance under Pakistani law or
interface with official regulatory entities if required for
statutory tax accounting.
5. How We Disclose Personal Information
Profile Unknown does not sell or distribute personal data to broker
agencies. We disclose limited details strictly to trusted service
infrastructures required to run our daily operations:
Infrastructure Utilities: Shared with xsolla (our payment processing
partner), Supabase, and Vercel to maintain secure data servers and
enable account access fulfillment.
Marketing & Analytics Support: Shared with internal processing tags
to review site visitor trends and platform performance.
Public Testimonials: Published directly to our landing page if you
submit a public feedback comment or text review via our verification
widgets.
6. Data Retention & Consumer Control Rights
Our Services are intended for general audiences. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent.
We store account and investigation data only for as long as your
user account profile remains active. Depending on your home
territory or regional consumer laws, you have the right to inspect
what details we hold, request data correction, or direct us to fully
wipe your account identity. Please route all compliance inquiries
directly to info@profileunknown.com.