Privacy Policy

Quick Summary
We collect your name, contact details, transaction records, and user workspace progress to securely deliver your interactive media folders, manage your customer account, and maintain platform security. We share data strictly with our primary payment processing gateway, Shopify (e-commerce engine), Supabase (secure database storage), and review collection tools to operate our digital fulfillment systems. You can request access to, correction of, or permanent deletion of your personal data at any time by emailing info@profileunknown.com.
1. Overview of Services
Profile Unknown operates this digital storefront, website, and our custom-built interactive workspace platform, including all related features, analytical tools, products, and services designed to provide users with an immersive reading and story-tracking experience (the "Services").
Profile Unknown is powered by Shopify for e-commerce checkout infrastructure, and uses our specialized web dashboard layout (hosted securely via Vercel with account database parameters managed through Supabase) to deliver the interactive user workspace. This Privacy Policy describes how we collect, handle, use, and process your personal information when you navigate our site, complete a digital transaction, create a secure account profile, or correspond with our administration team.
2. Personal Information We Collect or Process
When we use the term "personal information," we refer to data that directly identifies or can reasonably be linked to you. It does not include completely anonymized or de-identified data. Depending on how you interact with our digital media files, we collect:
  • Contact Details: Full name, billing address, regional country code, telephone number, and transactional email address.
  • Financial Data: Forms of payment used, card issuer parameters, payment confirmation logs, and primary transaction histories. Note: Profile Unknown does not store complete credit card or debit card numbers on our local databases; all payment numbers are encrypted directly by our secure payment gateway.
  • Account Credentials: Private user profile names, passwords, secure account identifiers, preferences, and interface system settings.
  • Workspace Progress Data: Personal document saved states, textual highlighting records, clue notes, dashboard configurations, and workspace interaction timestamps.
  • Customer Reviews & Feedback: Voluntary text feedback, ratings, and commentary uploaded to evaluate your experience.
  • System Usage Information: IP addresses, localized network parameters, browser categories, operating hardware profiles, and automated cookie data.
3. Personal Information Sources
We gather your structural information through three primary avenues:
  • Direct Input: Provided directly by you when you establish a user profile account, execute a checkout order, input text notes into the workspace, or file a technical support claim.
  • Automated Logging: Gathered automatically through our site scripts, including cookies and performance analysis tools to map device compatibility.
  • Integrated Utilities: Retrieved from trusted service entities that fulfill key digital elements on our behalf, including Shopify (storefront framework), our automated payment processing gateway, Supabase (account database protection), and Judge.me (review filtering).
4. How We Use Your Personal Information
We apply personal data strictly toward specific, operational business metrics:
  • Fulfillment of Service Contracts: To process card transactions, distribute secure access links, host user profile dashboards, and track individual reading progress variables so your account saves your notes in real-time.
  • Technical Security & System Fraud Prevention: To verify account owners, validate high-risk credit transactions, safeguard platform infrastructure from malicious security attacks, and keep your password tokens secure.
  • Operational Customer Support: To reply to system error logs, troubleshoot file access failures, and fulfill text inquiries sent to our help desk.
  • Legal Accountability: To verify compliance parameters under Pakistani law or interface with official regulatory entities if required for statutory tax accounting.
5. How We Disclose Personal Information
Profile Unknown does not sell or distribute personal data to broker agencies. We disclose limited details strictly to trusted service infrastructures required to run our daily operations:
  • Infrastructure Utilities: Shared with Shopify, our merchant card processor gateway, Supabase, and Vercel to maintain secure data servers and enable immediate download fulfillment.
  • Marketing & Analytics Support: Shared with internal processing tags to review store visitor trends and check digital display performance.
  • Public Testimonials: Published directly to our landing page if you submit a public feedback comment or text review via our verification widgets.
6. Data Retention & Consumer Control Rights
We store account workspace layouts only for as long as your user account profile remains active. Depending on your home territory or regional consumer laws, you have the right to inspect what details we hold, request data correction, or direct us to fully wipe your account identity. Please route all compliance inquiries directly to info@profileunknown.com.