Terms & Conditions

Welcome to Profile Unknown. By accessing our website, creating an account, or purchasing any digital product, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our website or platform.

By accessing our website, creating an account, placing an order, or participating in any Profile Unknown investigation experience, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website or services.

Profile Unknown creates original digital detective investigation experiences designed strictly for consumer entertainment purposes. Our products consist of interactive investigation experiences delivered through our web-based platform, where customers examine evidence, explore documents, and work through a case at their own pace.

All investigations, stories, characters, documents, evidence, artwork, graphics, and supporting materials are entirely fictional. Any resemblance to real people, organizations, or events is purely coincidental.

By placing an order or creating an account, you confirm that:

To access your purchased case, you will be asked to create a secure user account using the same email address provided during purchase. You are entirely responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account. Profile Unknown reserves the right to suspend or terminate any account found to be engaging in fraudulent activity, abuse of the platform, or violation of these Terms.

All transactions on our storefront are processed and managed by our authorized global Merchant of Record, Xsolla. Orders are subject to processing and payment verification systems operated by Xsolla. We and Xsolla reserve the right to refuse, cancel, or limit any order if fraudulent activity, pricing errors, or technical issues are suspected. Once payment has been successfully verified, customers receive digital access to their purchased investigation experience through their account profile.

All prices displayed on our website are subject to change without prior notice. Prices and available payment methods may vary by region based on localized parameters managed by Xsolla. Applicable taxes or regional transaction processing fees (where required by local law) will be calculated, handled, and displayed clearly by Xsolla during the checkout process before payment is finalized.

Profile Unknown sells digital access to entertainment experiences only. Upon a successful transaction, customers receive a personal, non-exclusive, non-transferable license to access and use the purchased case, strictly for personal entertainment purposes.

Customers are strictly prohibited from:

Ownership of all intellectual property remains exclusively with Profile Unknown. Because access to the digital experience is granted immediately after checkout, all sales are considered final unless otherwise mandated by regional consumer protection laws or the conditions explicitly outlined in Xsolla’s Refund Policy.

All content published by Profile Unknown is protected by global copyright and intellectual property laws. This includes, but is not limited to: investigation stories, fictional case files, evidence graphics, character profiles, original artwork, website code, audio recordings, and platform design. Without our prior written permission, you may not copy, reproduce, or distribute our content for any commercial purpose. Violation of these terms will result in immediate account termination and potential legal action.

Profile Unknown may occasionally host community events tied to a case's storyline, including scheduled dates on which additional case details become available to participants. Participation in these activities is entirely voluntary and is designed solely to enhance the investigation experience. Profile Unknown reserves the right to manage event timing, submission handling, and participation parameters at its sole discretion.

You agree not to attempt to disrupt or interfere with our website or platform security, use automated tools (such as bots or scrapers) to access restricted content, engage in fraudulent purchase behaviors, or misrepresent your identity.

Profile Unknown strives to provide a continuous, high-quality digital experience. However, we are not responsible for internet connection interruptions beyond our control, technical issues caused by third-party hosting providers, or customer misuse of their account. To the maximum extent permitted by applicable law, our maximum liability shall not exceed the total amount paid by the customer for the affected purchase.

Your personal information is collected, stored, and processed in accordance with our official Privacy Policy, which is linked separately in our website footer.

These Terms & Conditions shall be governed by and construed in accordance with the applicable laws of Pakistan, without giving effect to any principles of conflicts of law. However, because transactions are executed globally via our Merchant of Record, consumer purchases remain subject to mandatory local consumer protection laws and Xsolla’s Terms of Sale in your local jurisdiction.

Our digital platform is dedicated exclusively to creative writing and interactive digital entertainment. All materials, media files, and case records provided are entirely fictional and designed for personal recreational use. We strictly adhere to all digital commerce regulations under Pakistani law.

If you have any questions regarding these Terms & Conditions, please contact us using the information below: